IDblog ... an information design weblog

August 04, 2003
Yet another UX/ED organization?

Well, well, well. So what is one to think of the Nielsen/Norman Group's Bruce "Tog" Tognazzini's column Why We Get No Respect? In it, he notes that:

We've been complaining bitterly, these last 25 years, that we get no respect, that we are thought of as nothing more than decorators, if we are thought of at all. Guess what? We have no one to blame but ourselves. We have sat on the sidelines, perpetually powerless, whining, instead of changing up the game so we can win.

Who, pray tell, could he be talking about? Graphic designers? Information designers? IAs? Usability specialists? Tech writers? The list of folks who feel undervalued and invisible (and nervous in this economic climate) is not a short one, and according to Tog, we need to add interaction designers to the list too.

His solution? We need a new title for the role of the "software designers, or interaction engineers, or human interface folks, or whatever we who create the interaction model for our products." Tog suggests interaction architect for the title, and he also suggests a new association to promote this new brand, the Interaction Architect's Association.

All I can say is, anyone remember the story of the Tower of Babel :).

Lou Rosenfeld's six men and the elephant Hmmm, perhaps it is time for the Order of the Elephant, whose logo can be based on the diagram that Lou Rosenfeld and Jess McMullin created a while back (see right, here for a large version). What's nice about this as an overarching organization is that it acknowleges the majority of those who have been making claims to either small or large parts of the UX/ED/IA/ID/etc space over the last few years.

Of course, since it is based on the fable, we're currently limited to only six distinct disciplines, which will likely be a problem down the road.

Seriously, I don't begrudge Tog and the interaction designers their need to find their own space--though it now looks like we may need a round-robin match in order to determine the owner of the overarching discipline :). I'm also amused that some IAs (that's information architects, not interaction architects), are seemingly unhappy with Tog's effort, when it was only a couple years ago that they rebuffed welcomes from organizations like AIGA and ASIS&T for the apparently desirous environment of their own organization.

BTW, the one point that I do fault (albeit in a friendly sort of way) in Tog's call is his distate for the label design. I think this is a red herring. Brands are re-positioned all the time, and buying the argument that design is undervalued or disrespected need not imply that it always needs to be that way, or that a new term is needed. This is what marketing is good at. And there are groups like the Corporate Design Foundation, the Design Management Institute, and the Design Council whose are doing the work of selling design to business through education and outreach and, if supported, might lead to the elimination of the "wimp" connotation of design in our field(s).

But that's just a disgression to the real issue, which is a potential new organization that will be added to the fold. Heck, what's one more :). Assuming Tog deals with AIfIA the same way he has with HFES and CHI (and given his emphasis on labels and brand, I suspect the answer will be "thanks, but no thanks"), it will be most interesting to see this play out. The IAs are so strong online, with their lists, and weblogs, and raw volunteer power. But while the IAs have their share of best-selling luminaries, Tog would seem to have more access to corporate America (and their attention and their dollars).

Comments

I think one key issue is the distinction between being a "designer" and an "architect." I'm just confused why Tog insists on muddying the waters with "interaction architect" when he, Alan Cooper, and others have codified "interaction designer" as one who determines what behaviors an application provides for a user (extremely truncated definition, I know).

Hell, my problem is that Central Virginia has NO CLUE about ANY of these titles nor the activities performed. That's another reason why I resist Tog's babelization....

-- Posted by Joe on August 5, 2003 08:50 AM

I really don't like the term "Interaction Architect." First of all, it's ugly-sounding, all those 't' and 'k' sounds bouncing around the mouth like marbles. My second objection is a matter of semantics. If an architect is, by the broad definition given in the dictionary, one that plans or devises, and interaction is a tangible, visible thing (including not just usability but look and feel as well), then an architect is not the right person for the job; a designer is.

I agree with you, Beth, that the solution is not to introduce yet another term, but to convince the world that "design" is a good thing.

-- Posted by dave p. on August 5, 2003 11:51 AM

An afterthought:

If yet another term is needed, a great one that just came to me is "experience architect." That encompasses not just the interaction, but the usability, information management and visual design, and can apply not only to the Web and software development but to exhibit design, retail design, and beyond.

And throwing in the 'p' and 's' sounds of the word "experience" makes it flow more nicely off the tongue.

-- Posted by dave p. on August 5, 2003 11:58 AM

The problem is that he's drawing his connotations too deeply from his own experience which is largely ground in software design. "Design" is not a four-letter word in other industries that make up new media. As long as "interaction designer" speaks to a variety of tasks (information architecture, information design, interface design, etc.) then I'm happy using it.

...and I prefer any of them (including Tog's new beast) to "Experience Designer" which tries to speak to more than what we do. The palette choices, fontfaces, etc. made by graphic/visual designers or the technology decisions made by sysadmins, programmers, etc. inform the experience as much as anything we do.

-- Posted by Daniel Harvey on August 5, 2003 06:09 PM
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IDblog is Beth Mazur tilting at power law windmills. A little bit Internet, a little bit technology, a little bit society, and a lot about designing useful information products. Send your cards and letters to .

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